Frequently Asked Questions (FAQs)

Returns

We know it can be difficult to buy items online and we don’t want you to have ANY hesitation when buying from us.

 
****If you are unsatisfied for any reason, simply return your item in undamaged condition within 15 days for a FULL REFUND*

****Please note the customer is responsible for return shipping costs. Items must be received within 15 days from original order date for refund. Only if in original condition (unworn and unaltered) and accompanied by the original packaging. 
 
****These options exclude special ordered custom designed merchandise.
 
To return order by mail, please follow these steps (they’re also on your packing slip):
  • Ship your package pre-paid and insured for the full purchase price. All returns will be inspected before we can process a refund.
  • We will credit your original payment methods, excluding delivery charges, within three weeks of receiving your return.
  • Mail your return to the following address: P.O. BOX 801 Cameron, AZ 86020
****Navajo Expressions Arts and Crafts is not responsible for merchandise that is not received or not returned in accordance with these terms.

Shipping

Standard Shipping Rates 

Please allow 3-8 Business days for delivery. For holiday shipping allow 2-3 additional days.

U.S. Mail Shipping 

The Estimated Arrival Date on individual product will default to ground shipping or any shipping promotions current at the time. Your package may arrive 3-5 business days. For holiday shipping please allow 2-3 additional days.

Express Domestic Shipping

Please allow 3-5 Business days for delivery. Available rates vary depending on weight, quantity, and destination. Increased fees is likely for expediated shipping.

Standard International Shipping (small or large item)

Please allow up to 2-3 weeks for delivery. 
****Throughout the buyer’s journey, we will keep you informed on estimated delivery dates. 

Do you offer international shipping?

Yes, prices are based on weight, quantity, and destination. We will do our best to ship your items in the least expensive way possible and will keep actively engaged throughout the process.

****International buyers are responsible for any import taxes, duties, and fees charged by their country.

What shipping courier do you use?

For smaller items we use USPS. For larger items, we use UPS. Rates vary, depending on weight, quantity, and destination.

When will my special order ship?

This is determined upon receipt and stone availability. We ship 8-10 business days after your order has been placed. If there are any delays, we will contact you immediately by phone and/or email.

When will my purchase ship?

We will ship one (1) business day after your order has been placed. If there are any delays, we will contact you immediately by phone and/or email.

When will my repair ship?

This is determined upon receipt and stone availability. We ship 8-10 business days after your order has been placed. If there are any delays, we will contact you immediately by phone and/or email.

How much do you charge for shipping?

Standard domestic shipping and insurance start at $5.00 for your entire order. 

****When calculating the estimated arrival date for your purchase, there are some factors that may cause delays:

  • COVID-19
  • Weather
  • Other shipping/vendor service disruptions 

Sizing Information

Bracelets

Our bracelets or cuff measurements will show an inner circumference total and an opening measurement, which will equal the combined measurement of the silver and the gap/opening. The bracelet’s width is measured at the widest point of the cuff and the center. Some bracelets are slightly adjustable.

Methods to Measure Wrist: The Paper or String Method

  • Use a 1-inch width strip of paper (have someone assist), and wrap around the base of your wrist including the wrist bone.
  • Make sure it overlaps. Aim for a comfortable yet snug fit and then mark.
  • Measure the length using a ruler or a soft tape measure. 

Don’t know what size ring you wear? Click the button below to find out!

Rings

Each ring is listed with the USA numerical size. International customers should use the size chart below to convert from the US size listed on the site. 

The rings are measured at the widest circumference. 

Methods to Measure for Rings: The Paper or String Test

  • Use a 1-inch width strip of paper (have someone assist), and wrap around the base of your finger.
  • Make sure it overlaps. Aim for a comfortable yet snug fit and then mark.
  • Measure the length using a ruler or a soft tape measure. 
  • Use Ring Chart below for correct size.

Earrings

Earring measurements are given as length and width. The length will include the hook where applicable and is measured from the very top of the hook to the lowest point of the earring. The width is measured at the widest point. If interested in a pair and need measurements, please do not hesitate to call.

Pottery

We measure each piece of pottery by height and width (diameter). Measurements are taken at the highest and widest points on the piece. Description of designs are available.

Experience Navajo
Our sentimental jewelry and crafts provide years of adornment, historical significance, and value.
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Our Story
Navajo Expressions Arts and Crafts is a 20-year family-owned, home-based business from the Navajo Reservation.
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Connecting
We carry on our ancestral teachings thru our arts, prayers, and meaningful connections.
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